Refund Policy

1. General Policy

Vinpace operates on a prepaid basis. All completed transactions are final. Refunds may only be issued under specific circumstances outlined in this policy.

2. Eligible Refund Scenarios

• Failed Transaction: You were charged, but the service was not delivered due to technical failure.
• Service Not Delivered: A purchased service was not rendered and confirmed as failed by our providers.

3. Non-Refundable Scenarios

• Successfully completed transactions
• User errors (e.g., wrong phone number or meter ID)
• Change of mind after transaction
• Delays from your bank or mobile provider
• Failure to submit a valid complaint within 7 days

4. How to Request a Refund

To request a refund, contact support@vinpace.com within 7 days of the transaction and include:

• Your registered email or phone number
• Transaction reference ID
• Description of the issue
• Supporting evidence or screenshots (if any)

5. Refund Method

Approved refunds will be processed via:

• Vinpace wallet credit (default)
• Reversal to original payment method if feasible

Cash refunds are not available.

6. Processing Time

• 1–3 business days for wallet credits
• 3–10 business days for external reversals, subject to third-party processors

7. Third-Party Services and Liability

Vinpace depends on third-party APIs and services. Refunds tied to third-party failures require their confirmation. We assist in resolution but are not liable for their failures.

8. Fraud and Abuse

We may deny refunds and suspend accounts in cases of fraud, abuse, or chargeback manipulation. Offenders may be reported to relevant authorities.

9. Policy Updates

This policy may be revised at any time. Updates become effective when posted on the website. Continued use of our service confirms your acceptance.

10. Contact Us

If you have questions or refund concerns, contact us at:
Email: support@vinpace.com